Unused or unworn items can be returned within 30 days for a refund or items can be exchanged within 45 days.
It is at our discretion to accept or deny a return or exchange for items outside of these parameters.
If you have any questions, you can reach out to our CX team at sales@tailontrail.com.
All returns and exchanges are subject to a $5 restocking fee.
Please note, orders of $400 or more are final sale and and are not returnable. If interested in placing a wholesale order, please contact our team at jimmy.xu@tailontrail.com.
Please note, some pets may get excited with our items and chew them up. Unfortunately, this is not considered a part of regular wear and tear or a defect on our part.